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Return Policy

Our Products are New, Factory Fresh, and Backed By Their Manufacturers’ Warrantees -- Our products are fully backed by their respective manufacturers’ warranties.  In addition, each manufacturer maintains a website and toll free phone number for technical support.  (See below.)  Please read all product instructions carefully and get installation advice before returning or seeking service for your product.

Defective Product Received -- In the unlikely event you receive a product that appears defective, please call us at (866) 693-7693.  (In the case of Bose® products, Bose® Technical Support at (800) 444-BOSE.  If, during the 15 days after your receive the product, we (or in the case of Bose®, Bose®) determine that it is defective, we will arrange, at our expense, for a pick up of the product. Once the item has been returned to us, an identical product will replace it, which is also at our expense.

Service for products after 15 days of receipt -- Please contact the manufacturer directly to locate authorized service centers.

Unopened Merchandise – Unopened merchandise may be returned within 15 days of receipt for credit less our initial shipping cost (even if the product was shipped under a free shipping promotion.) An RMA must be obtained (see Important Policies/Procedures for All Returns below.)  Customer is responsible for costs of shipping back to us.  It must be sent insured and by a traceable means (e.g., UPS.)  Sorry, we cannot accept COD or freight collect shipments.

Opened Merchandise – Opened merchandise may be returned within 15 days of receipt for credit less: a 15% restocking fee except where prohibited by law and our initial shipping cost (even if item was shipped under a free shipping promotion.)  An RMA must be obtained (see Important Policies/Procedures for All Returns below.)  Customer is responsible for costs of shipping back to us. It must be sent insured and by a traceable means (e.g., UPS.)  Sorry, we cannot accept COD or freight collect shipments.

Damaged/Lost Shipments – If your shipment (i.e., outer box) arrives damaged, you must note the damage on the carrier’s delivery record in accordance with the carrier’s policy.  Save the merchandise in the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and pick up of damaged merchandise.

Important Procedures/Policies For All Returns

Please call us at (866) 693-7693 to obtain an RMA (returned merchandise authorization) number.  This number must be written plainly on the outside of the shipping box.  Returns must be in the possession of the returning carrier by 15 days from the date the RMA is issued.

Carefully pack all items, including product, accessories, original packing materials, manuals, warranty cards, power cords, cables, antennae, plastic bags, etc. in the original manufacturer’s box.  Do not remove the UPC bar code or fill out the warranty card. Note:  If wear or abuse is evident, or if any accessories are missing, the contents are written on, or the UPC codes are removed, additional charges may apply to replace the contents or carton.  We reserve the right to refuse any such returns.

Your return shipment must be insured and traceable (e.g., UPS.)  In the case of returns we deem defective, we will send you an air bill, which you must use for a prepaid return.  We are not responsible for lost or damaged product sent back to us.

Send all authorized returns to:

Dyckman Electronics Center
Attention: Returns
RMA #{Insert Your RMA Number Here}
151 Dyckman Street
New York, NY  10040

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For over 30 years, Front Row Electronics has been dedicated to delivering the highest quality products and world-class customer service. All of our audio products are new and factory fresh, not used, reconditioned or refurbished, which means you can shop with us knowing you'll receive the full manufacturer's warranty.

We want to make your online audio shopping experience with us something you enjoy doing and make a habit of. This is why we make it our mission to seek out the most appealing, cutting edge products for your entertainment and business needs.

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