Shipping & Returns

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

At the present time, we only ship to the Continental U.S., Alaska, Hawaii, U.S. territories, and Puerto Rico. FrontRow proudly ships to our Armed Forces APO/FPO customers. Very large and oversized packages such as PA which are required to ship via freight may require additional shipping charges, see product description page or call (866) 693-7693 for shipping cost supplement quote.  Sorry, we do not ship to post office (P.O.) Boxes, or internationally.

FOR OUR MUTUAL PROTECTION, we prefer to ship to your credit card's billing address.  If a shipping address other than your credit card's billing address is specified, additional processing time and verification steps may be required. Shipments may not be forwarded from their original destinations.

Shipping Times & Fees

We ship by FedEx with a signature required upon delivery.  We usually ship the same business day if the order is received before 3:00 p.m. ET.  No orders are processed or shipped on Saturdays or Sundays.  Two day shipment service generally excludes Saturdays, Sundays, and holidays. Ground service delivery days are Tuesday-Saturday for home delivery, Monday-Friday for commercial addresses. Shipping Rates: (order amounts are before sales tax) $0.00-$49.99 - FedEx Ground Service for $5.95. $50.00-$399.999 - FedEx Ground Service at no charge. $400.00+ - FedEx 2 Business Day Service at no charge. See Map for Ground Service Delivery Times.

In the event your shipment is delayed by adverse weather, we apologize and thank you for your patience, but please note that shipping charges, if any, are non-refundable.  We are not responsible for disruptions within the shipping companies' transportation networks.

Store Pickup

If an item is in stock, you will see a green checkmark indicating that Store Pickup is available. However, please note: Store Pickup is only an option if shipping is not requested on any other items in your order.
When will my order be ready?

Most items can be ready in as little as 30 minutes after order completion. For same-day service, we must receive your order not less than one hour before the store closing time. Orders placed after this time will be ready for pickup on the next business day, 30 minutes after we open.
What do I need to pick up my order?

You will receive an email with your unique Pickup ID number soon after completing your order. When picking up, you or your proxy will need to provide:

  •     Your Pickup ID or Order number
  •     A valid government-issued photo ID